Orkin vs. Terminix Pest Control (2022) - MarketWatch

Orkin vs. Terminix: Reviews

Orkin holds an A+ rating and accreditation from the Better Business Bureau (BBB).* Terminix is not accredited or rated. Some companies don't have a rating because they decide not to renew their BBB accreditation due to the cost.

Read what customers had to say about their experience with both companies below. 

*BBB ratings are current as of July 2022.

Orkin

Orkin's parent company, Rollins Inc., has many positive reviews on its BBB profile. Reviewers praise the company's professionalism and effective pest treatments. Critical reviews mention issues with Orkin's rodent treatment options. 

Read some Orkin customers' reviews below. 

"Orkin is absolutely fabulous and very qualified to help you with any of your insect problems! He's the real deal! Five years ago, annoying bees were invading my house, and black ants were climbing the walls and falling from the ceiling [onto] my head. [Orkin] came to the rescue and completely eradicated them! Now he just routinely comes back to spray and service my house and makes sure those annoying insects never come back. When [the technician] comes to my house[,] he is always pleasant, respectful and professional." —Rosanne Z. via BBB

"[Orkin] showed up right on time, located the source of the problem and sprayed the area. He then told me how to prevent future problems. I would definitely use them again." —Robert H. via BBB

"Orkin Shield (rodents)[,] not recommended. Within a year, the metal rodent guard rusted and fell away from the structure. Holes in the house brick were overlooked and not filled in with any material." —LL S via BBB

"I hired [Orkin] … back in November of 2021. I had moved to a new house and I had some issues with mice at my house. The company sent [an] agent to my house, he is coming every month[,] and he review[s] the house and put some traps on the basement. We have so far caught two rodents. …The situation with mice has continued, but that is the only solution that they offered." —Enrique R. via BBB

Terminix

Terminix has mixed reviews on its BBB profile. Many customers praise the company's comprehensive services and quick solutions to pest problems. Others mention difficulty scheduling and following up with treatments. 

Read what some Terminix customers said about their experiences below. 

"I have had [Terminix] service for quite a few years now and would highly recommend their service in our area of Horseheads NY. My technician Rob is outstanding, thorough, conscientious and very friendly. I don't have to worry if I am not going to be home because he is the most honest person at getting the job done. I receive a text the day before my scheduled visit[,] a text the day of the visit letting me know what time he will be arriving and a text when he is completed if I am not home." —Slyvia C. via BBB 

"[I] found Terminix[,] and they came out, gave me one price and they sprayed twice and I am bug free. They did a great job[,] and I learned to appreciate them after the other company failed me and took my money. The only thing I can complain about is they told me they would furnish me with a bedbug mattress cover[,] and I called the technician. [He] never called me back[,] so I do not have the mattress cover that they told me they would give me. Other [than] that, I had great service[,] and [I] would recommend them to anyone." —N.C. via BBB 

"I have been with Terminix for over a year[,] and I still have a mouse problem. They are slow to respond to my requests for appointments, frequently cancel, and when they finally do come they basically only look at the bait traps and insert more bait." —Katy S. via BBB

"I have been trying and trying for the past few months to get someone back in my home for treatment after the first technician failed at [their] job there. They have been putting it in [their] system someone has show[n] up[,] and they have not!" —Brandon M. via BBB

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