Hawx Review (2022) - MarketWatch

In this article: Pros and Cons | Plans and Services | Cost | Locations | Reviews | What To Expect | Comparison to Competitors | Bottom Line | FAQs | Methodology 

Pest control treatments are designed to eliminate pests quickly, but pesky insects and critters can sometimes return between scheduled visits from your provider. Many companies offer re-treatment guarantees to address this problem, but Hawx Pest Control has one of the best.

This, along with its custom pest control plans, has landed Hawx on our list of the best pest control companies. We at the Home Media reviews team closely analyzed dozens of re-treatment guarantees, pest control services and third-party pest control reviews to compare Hawx to competitors. This review breaks down the company's pros, cons, costs and services.

Hawx Pros and Cons

+ Provides flexible treatment schedules with quarterly and bi-monthly options

+ Includes stinging insects under its general plan

+ Offers direct contact with your technician via website chat

– Charges up to $350 for initial home inspection and treatment

– Requires you to pay for previously received discounts if you cancel your contract

– Services only 16 states

Hawx Plans and Services

Hawx treats many common pests including ants, beetles, ticks, spiders, cockroaches and bees. Most homeowners choose Hawx's general Home Service Plan, but the company offers add-on specialized treatments for other pest control needs. Learn more about Hawx services below.

General Pest Control

The Home Service Plan is Hawx's general pest control plan, providing quarterly or bi-monthly treatment. The plan includes Hawx's bug-free guarantee, which states the company will provide free re-treatment if pests return. This option is ideal for homeowners experiencing common infestations from ants, spiders, beetles, mites, silverfish, cockroaches and stinging insects.

Add-on Services

Hawx treats pests such as rodents and fire ants for an additional monthly cost. Read about its other add-on services below.

Termite Control

Hawx's Termite Control Service includes a free inspection. A Hawx professional will examine your home for termite invasion and breeding sites and consult you on recommended next steps. Hawx uses the Advanced Termite Bait System, which involves putting bait traps in targeted areas and spraying applications. 

Mosquito Services

Hawx Pest Control offers a Mosquito Abatement Plan for homeowners with mosquito problems. The company provides monthly treatment for nests and larvae during peak mosquito season and free re-treatment if needed. Hawx customizes this plan to each customer's needs and property features, such as nests in trees or moist areas where mosquitoes may breed in your yard.

Bedbug Services

Hawx's add-on pest services include treatment for bedbug infestations. Mention this to your Hawx sales representative to receive an inspection and plan of action.

How Much Does Hawx Cost?

We requested a quote from Hawx for a four-bedroom, 3,000-square-foot home in Houston, Texas. The company offered $350 for initial service and $50 for each subsequent treatment for its General Pest Control plan. This quote included a $150 discount. 

Hawx includes cancellation fees in its contract. If you cancel before your agreement ends, you must reimburse the company for any discounted rates you received.

Hawx Locations

Hawx has more than 30 locations across 16 states: Arizona, California, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah and Wisconsin. 

Service options may change according to your address.

Hawx Reviews

We analyzed the 100 most recent Google Reviews for Hawx's Dallas branch. Approximately 76% of the reviews were three stars or more. Many customers praised Hawx for its flexible service and quality, effective treatments. Critical reviews mentioned confusing pricing and aggressive sales tactics.

Our review team reached out to Hawx for a comment on these issues but did not receive a response.

Read what Hawx customers had to say about their experiences below. 

"They do what they say and they say what they do. They are professional and dedicated to making certain that I feel I am receiving the level of service that I am paying for. I have been using Hawx for several years and have had zero complaints or bad experiences. I can and do highly recommend their services." —John Hargrove via Google Reviews

"[Hawx] was [a] great bug exterminator! [They] took care of our yard and kitchen super quick and [were] super friendly! We've had great experiences with Hawx so far and highly recommend them." —Lindsay H. via Google Reviews 

"The guy [who] came out [was supposed] to have sprayed and fogged the yard but didn't. He half sprayed around the house [with] no fogger. Waited the time frame and called the salesman back. Was told someone would be getting in touch with us. Waited a week, Never happened. Finally I called the office because I got a new exterminator. I told them that, but she states [I] signed a contract and I can't get out of it although we [were misled] and didn't receive the service we should have." —Thelma Wilson via Google Reviews

"I have asked them to quit calling me numerous times and blocked every number they call from and they keep calling from different numbers. Not professional." —Ed Rutkowski via Google Reviews

What To Expect From Hawx

When you request a quote from Hawx Pest Control, a sales representative will ask a few questions and give an estimated price. 

Getting a Quote From Hawx

You should have the following information prepared to receive a quote from Hawx:

• Type of treatment needed
• Phone number
• ZIP code
• Home size
• Home type
• Payment information
• Available dates and times for appointments

If you need specialized services, such as a termite or mosquito abatement plan, Hawx must complete a free inspection before providing a quote. The typical inspection process follows these steps:

1. A Hawx technician arrives at a scheduled time to check your home for signs of an infestation.
2. The technician develops a pest control strategy customized to your house and infestation level. 
3. The technician discusses the strategy and costs before applying treatment. 
4. Once you confirm the plan and provide your credit card information, Hawx's specialist completes the initial service.
5. If pests return, the company will provide re-service free of charge.

How Hawx Compares to the Competition

See how Hawx Pest Control compares to other top pest control companies below:

The Bottom Line: Is Hawx Right for You?

Hawx is an excellent pest control provider if you want a custom plan with one of the best service guarantees.

We recommend Terminix if reliable, 24/7 customer support is your priority. Alternatively, consider Orkin if you want a pest control provider backed by more than a century of experience.

We recommend requesting at least three quotes to compare plans and pricing closely. Use our tool below to get quotes from top pest control companies near you.

Frequently Asked Questions About Hawx

Methodology: Our System for Ranking the Best Pest Control Companies

The Home Media reviews team aims to provide objective reviews by compiling relevant information and rating pest control companies on factors that matter most to consumers.

To guide our recommendations, we crafted a rating system on a 100-point scale based on the following factors. We then divided the points earned for each provider's final score on a 5-point scale.

• Plan options (35 points): We awarded companies with full points if they offered general pest control, termite treatment, bedbug removal and mosquito treatment.
• Customer service (25 points): We awarded full points to companies that offered 24/7 customer service and provided multiple forms of communication, such as online and phone quotes and online chat options. We gave fewer points to companies with limited service hours and communication channels.
• Guarantees (10 points): Pest control companies that provide satisfaction and money-back guarantees to their customers received more points than companies that didn't offer guarantees, as this indicates a high level of concern for customer experience.
• Better Business Bureau (BBB) rating (5 points): BBB ratings are based on publicly available information that the BBB obtains from a company and the number of complaints received from the public. We gave more points to companies with high BBB ratings than companies with low BBB ratings.
• Years in business (5 points): Established companies with decades of experience received points for their expertise and widespread state availability.
• Pricing (20 points): We awarded higher points to companies whose general plans fell under $50 per month, based on our secret-shopping process for homes around the country. Additionally, we awarded points to providers with flexible payment options, such as monthly, quarterly or annual payments. Companies also received credit for discounted initial treatments, as these first visits can often be more expensive than subsequent treatments.

After examining each provider's website, we spoke with representatives from each company to get more insight on coverage, treatments and pricing. To get a sense of customer satisfaction, we read hundreds of third-party customer reviews across multiple sites to determine the most common concerns, benefits and additional feedback. We also surveyed 1,000 consumers who had hired pest control companies to better understand their experiences and the services that are most important to them.

Through our secret-shopping process, we gathered cost information for various treatment types and payment options, simulating a real customer experience. Finally, we considered the company's money-back and reservicing guarantees for reliability.