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"Our process before Certemy involved a lot of back-and-forth e-mail communications," said Allison Allen, Executive Director of QualityPro. "It was an inefficient process for everyone. Certemy is streamlining the process via online applications and renewals, integrated document management, task automated reminders, real-time status tracking, and digital certificate delivery."
What improvements will Certemy bring to companies working towards QualityPro accreditation?
By replacing a manual system dependent on snail-mail, email, and DropBox, Certemy will:
• Minimize the effort required for pest management companies to earn and renew QualityPro credentials.
• Reduce the time required for QualityPro staff to review and approve credential submissions, allowing the team to spend more time promoting the benefits of QualityPro to the pest industry and those looking to hire accredited companies.
• Allow pest management companies to track their progress towards earning and maintaining credentials. Online document submissions will end the need for companies to mail documents to QualityPro. And automated task reminders will keep companies on time, increasing completion rates, and eliminating the need to call QualityPro staff with questions.
• Provide a central system of record that provides both parties with real-time status reporting for every application or renewal, eliminating the need for back-and-forth emails.
• Streamline audits for pest companies that have completed their credentialing process online using the Certemy platform. Previously submitted documentation will be available to apply towards the audit requirements.
• Build trust and integrity in the QualityPro programs and processes to speed spread the adoption of accreditation and certification throughout the industry.
Why did QualityPro choose Certemy?
QualityPro first reviewed Certemy after the 2019 PestWorld event in San Diego. After reviewing other certification management solutions, QualityPro chose Certemy for the following reasons:
• Affordable price — Like any organization managing to a tight budget, QualityPro needed a solution with affordable and predictable pricing. Certemy offers annual all-in-one pricing that includes implementation, training, support, and monthly platform updates. Because Certemy's instant configuration features allow staff to make changes without programming, QualityPro knew they would not have to worry about unexpected change fees down the line.
• Responsive and proactive customer service — With limited resources to implement Certemy, QualityPro needed a vendor that would be there every step of the way. QualityPro shared their program requirements with their Certemy implementation team, who quickly configured Certemy for a perfect fit. Certemy's simple administration interface will allow QualityPro to change any program requirement — such as adding a new document submission or increasing a fee — in seconds with a few simple clicks. Similarly, QualityPro will be able to add or change their database in seconds, again without programming.
• Pest industry expertise — QualityPro wanted a vendor with a deep understanding of the pest management business. Certemy's team includes former executives and staff from one of the leading providers of pest management software to the industry.
• Paperless certificates —Certemy's ability to upload certificate templates and automatically generate and distribute them to pest companies upon successful completion of a QualityPro program will save significant time and effort.
NPMA and Certemy also announced that Certemy is partnering with QualityPro to offer a special discount to joint customers. Learn more at npmapestworld.org and www.certemy.com.
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