In 2019, an estimated 41 million people voluntarily quit their jobs, up 8% from two years earlier, according to the Work Institute, a Franklin, Tenn.-based consulting firm. Another study from Office Team revealed that 66% of employees (76% for millennials) would quit if they didn't feel appreciated by their employer or co-workers. These numbers were registered pre-pandemic, but it should give human resource managers and owners across the pest management industry pause. As an essential business, pest management has carried on throughout the COVID-19 crisis, but has the additional stress of servicing customers' homes and businesses during a pandemic taken a toll on employees? Will they seek other opportunities when things return to normal? How do you onboard new employees over Zoom? Leila Haas, director of people operations at Sprague Pest Solutions, Tacoma, Wash., addressed these topics during last year's virtual PestWorld. ONBOARDING IN A PANDEMIC. Pre-pandemic, Sprague he...